FAQ


1. How to obtain a quotation?
Answer: You can inquire through WeChat or send an email. If you could provide us with detailed requirements, that would be even better. We will reply to you within 1 hour.


2. How to choose the most suitable machine?
Answer: Please let us know your specifications and we will select the best model for you, or you can choose the exact model. You can also send us the product drawings, and we will select the most suitable machine for you.


3. Is your company a factory or a trading company?
Answer: We are a limited company that integrates production, trade, and research and development.


4. Can we go to your company's factory to learn how to use machines?
Answer: We sincerely welcome you to this beautiful city. The training is free, it would be our great honor.


5. What is your delivery time?
Answer: Generally speaking, a machine takes 30 days. If there is inventory, we will arrange shipment as soon as we receive payment.


6. Technical support
Answer: Provide technical response within 12 hours and troubleshooting solutions within 48 hours.


7. Demonstration and Testing
Answer: We have established a training center for customers and employees to learn machine tool operation. You are always welcome to visit our factory for machine tool demonstrations. In addition, we can also demonstrate based on the equipment parts drawings you provide.

FAQ