Customer Service


Service Idea

Service Idea


Customer first, demand first.
Service is no longer just a simple extension of production and sales.
Always focus on the diverse needs of customers for machine tools, and create a high-quality experience throughout the entire process from selection, installation to maintenance with efficient response and thoughtful service

Service Objectives

Service Objectives


To achieve customer satisfaction, we will be committed to building a dedicated industry service system.
To provide customers with one-stop worry free services and assist them in achieving sustained and efficient production operations.

Before Service

Before Service


Based on user needs, provide corresponding technical consultation, product recommendation and selection, process solution exploration, etc. from the user's perspective;
Introduce the technology and application of the product from the perspective of technical feasibility, and provide a demonstration platform for on-site visits and inspections.

After-sale Service

After-sale Service


The company strictly delivers the goods within the contractual deadline and provides performance technical indicators and related accessories.
Responsible for providing technical guidance and service support, assisting users in using the product.
Responsible for product maintenance, parts supply, technical consultation and training, etc.